Stakeholders Communication

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Stakeholders Communication

  • Stakeholder identification was performed by following the 5 main principles of AA1000 Stakeholder Engagement Standards (2015), namely responsibility, influence, tension/attention, dependency and diverse perspective. Using the above principles, members of the CSR Committee Evaluation Panel and representatives had identified shareholders and investors, customers, suppliers, employees and local communities as Quanta's key stakeholders.
  • All communication affairs within the Company are primarily conducted by the Governance & Business Ethics Committee in order to reinforce the communication and engagement between all stakeholders. All relevant departments are designated with specific job responsibility and work plan in accordance with its relationship with stakeholders. Quanta strives to ensure the fulfillment of responsibilities through all communication means and channels as a reference for preventive and corrective actions. The situation of communication with various stakeholders in 2019 was passed and reported at the meeting on December 19, 2019. The implementation status of 2020 is expected to be submitted to the board of directors report in the first quarter of 2021.

The communication situation in the recent years are as follows:

Stakeholders Important topics and aspects Communication means and channels
Shareholders
and investors
  • Labor-management relations
  • Anti-corruption
  • Annual general shareholders’ Meetings
  • Conduct conference calls and press conferences for institutional investors to announce quarterly financial reports and operational information every quarter
  • Important news will be updated and synchronized on Public Information of the Market Observation Post System and the Company's official website In addition, the press release and the press conference will be issued and held irregularly depending on the actual needs and situations
  • Set up e-mail and telephone number as ways of contact on the official website of the Company
  • A dedicated corporate IR (Investors Relations) department has been created
  • To hold face-to-face meetings or telephone conferences with domestic and overseas institutional investors on a regular basis
  • Contact info:
    https://www.quantatw.com/Quanta/english/service/contact_ir.aspx
Customers
  • Child labor
  • Anti-corruption
  • Supplier Environmental assessment
  • Environmental compliance
  • Economic performance
  • Forced or compulsory labor
  • QBR(Quarterly Business Review)
  • Conduct customer satisfaction survey every year
  • Technology forum and seminar
  • Meet customers’ requirements and inspections on product quality, environment, and responsibility; cooperate with customers on prevention and improvement
  • PIS(Proprietary Information Security) –Advocacy and training of the rules governing employees in situations when confronted by press
  • Contact info:
    https://www.quantatw.com/Quanta/english/service/serviceinfo.aspx
Suppliers
  • Child labor
  • Anti-corruption
  • Supplier Environmental assessment
  • Economic performance
  • Environmental compliance
  • Forced or compulsory labor
  • Non-discrimination
  • Human rights assessment
  • Request to Sign the Letter of Commitment to Environmental Protection
  • Request the products must be tested by the accredited public laboratories
  • Incoming inspection must be sampled and tested by the GP laboratory at Quanta
  • Quanta Green Website (http://green.quantatw.com)
  • Green supply chain annual convention
  • Annual audit of suppliers and contractors
  • Quanta Supplier Statement of Compliance with RBA Behavior Guidelines
  • Supplier annual CSR audit
  • Contact info:
    https://www.quantatw.com/Quanta/english/service/contact_purchase.aspx
Employees
  • Supplier Environmental assessment
  • Non-discrimination
  • Environmental compliance
  • Economic performance
  • Occupational safety and health
  • Human rights assessment
  • Bridge communications between supervisor and colleagues through face-to face meetings
  • “70885 Please help me” hotline for employee service
  • “70695 Please try to understand me” Complaint of sexual harassment and workplace violation hotline and mailbox
  • “70345 Please believe me” Grievance hotline and mailbox
  • Equipped with on-site medical care staff to provide employees with medical consultation services
  • Free annual health examination and consultation for employees
  • Quanta Elite School provides five major ELITE programs based on different job functions to provide occupational training, development and feedback
  • Employee satisfaction survey
  • Release quarterly magazine and manage regularly the information sharing platform each month.
  • Employee Assistance Program”personnel available at all production sites to provide instant support and feedback
  • Conduct Labor-management Conference
  • Conduct Welfare Committee Conference
  • Contact info:
    https://www.quantatw.com/Quanta/english/service/contact_hr.aspx
Community
  • Child labor
  • Supplier Environmental assessment
  • Environmental compliance
  • Non-discrimination
  • Customer Privacy
  • Anti-corruption
  • Social and Economic compliance
  • Economic performance
  • Forced or compulsory labor
  • Employment
  • Human rights assessment
  • Customer Health and Safety
  • Quanta Culture & Education Foundation
  • Quanta Arts Foundation
  • Charity clubs at various manufacturing sites
  • Environmental Quality Monitor Committee of Taiwan HwaYa Technology Park
  • Participate in forums and activities organized by competent authorities
  • Participation in external association activities
  • Contact info:
    Quanta Culture & Education Foundation
    https://www.quanta-edu.org/en/contact_us.php
    Quanta Arts Foundation
    https://www.qaf.org.tw/contact_us.php