I will be taking out the trash with my mum and I know that the city of Taoyuan does not allow the use of black plastic bags. My mother told me that some people would fill the trash with liquid or glass so that when the trash truck was compressing the trash, the solution or broken glass would spray out and cause injuries to the cleaning team. The uncles were injured. When I was tall enough to help take the recycling to the cleaners, my mum told me to hold the recycling up high so that the cleaners would not have to bend so low. I was told by my mum to lift the recycling high so that the cleaning team uncles would not have to bend so low because they had to receive and carry a lot of heavy recycling items many times a day. So we need to reduce the burden on their spine as much as possible.
Therefore, I hope that Ai robots can help to handle the rubbish and recyclables to reduce the occupational injuries of the cleaning team members and to give their families peace of mind. Ai robots can also sort resources accurately so that they can be reused!
Our goals and directions of effort
Our goals and efforts focus on Quanta's mission of being "human-oriented," starting with ensuring employee well-being, which, in turn, helps suppliers improve their ESG performance and contributes to the betterment of the community for shared benefits. With this belief, Quanta prioritizes employee safety and health, establishing a fair and equal working environment, and fostering a culture free from discrimination and harassment. We provide a high-quality working environment, develop employee potential, attract talent, and create competitive advantages for the company. Quanta adheres to international human rights conventions and standards, establishes risk control and preventive measures, and strictly prohibits any human rights violations. We believe that implementing supplier management to assist suppliers in improving their ESG performance is our undeniable responsibility. Furthermore, Quanta combines resources to promote education, art, and technology and to enrich cultural diversity. We focus on stakeholders and work together to create a better society.
Our specific achievements include:
- The overall performance of employee compensation allowed the company to be listed as one of the top 100 high-paying stocks in Taiwan. In 2022, the median salary for full-time non-managerial employees was NT$1,217,000, with an average salary of NT$1,501,000.
- Employee voice surveys conducted in various plant locations showed that approximately 80% of employees identified with the company and were willing to recommend it to their friends and family.
- In 2022, the total training hours for all employees were 1,907,147 hours, to ensure that the company can continuously evolve and support its intellectual innovation momentum by following the company's different stages of strategic transformation.
- The internal lecturer system was promoted, the work experience of key personnel was systematically accumulated, knowledge was passed on and shared, and an internal knowledge base for the company was established. A total of 1,289 participants have been involved. Among them, QCI has achieved the milestone of having 60% of managers serve as internal lecturers.
- Each manufacturing plant promotes health promotion events. A total of 1,075 QCI colleagues participated in the hiking events, completing 385,166,410 steps in 60 days. The QSMC psychological counseling room in the Shanghai plant held a total of 12 online and offline mental health activities, benefiting more than 2,000 people. A total of 1,245 people participated in health promotion activities in the Shanghai Plant.
- Each manufacturing plant promotes health checks as a preventive measure for diseases. The participation rate at the Taiwan plant was 90%. In addition to the health check-up activities, the Shanghai and Shanghai Plants have launched a hypertension screening activity for employees. The screening is managed through a tiered approach that includes health education, tracking, and intervention measures to prevent potential risks at an early stage.
- All manufacturing plants underwent 20 RBA or customer audits based on RBA standards. An RBA-accredited Silver certification was obtained by all audited manufacturing plants. No major violations of human rights were identified,
- The annual human rights due diligence investigation was completed to identify potential risks and mitigation measures.
- After the easing of the pandemic, the newly established QMB plant invested resources to establish a friendly relationship with the local community.
- The company invested a total of NT$49.1 million in the Quanta Culture & Education Foundation, which aims to promote education, art, and technology to enrich culture, with a total of 211,600 people impacted. The Quanta Arts Foundation invested a total of NT$48.35 million, with a total of 3,987,312 people impacted.
- The "OPENTIX" platform jointly developed by the National Theater and Concert Hall and Quanta Research Institute won the 2022 Japanese "Good Design Award" for its excellent design, helping the National Theater and Concert Hall break through geographical and time limitations digitally and launch online performances during the COVID-19 pandemic. The "Umbrella for the Rainy Day" project allows audiences to donate the ticket fees of canceled events to the original organizers, thus reducing the impact of the pandemic.
- Quanta has established the "Quanta-NYCU Joint AI Research Center" through the National Science Council's "Forward-looking Technology Industry-Academia Cooperation Program". The center integrates big data, machine learning, and high-performance remote computing to assist farmers in improving agricultural productivity and ensuring sustainable farming practices.
Quanta believes that having a stable and competent workforce is the key to our success. We aim to build a company that is trusted by colleagues and promotes mutual growth. We are committed to promoting a diverse and equal workplace culture, establishing a complete labor-management relationship, a comprehensive salary and welfare system, and a safe and dignified working environment.
Stable and Competent Workforce
As of the end of 2022, Quanta had a total of 62,097 employees. Due to the background and characteristics of the electronics industry, the male-female ratio is 64.94:35.06, indicating a decreasing gap compared to 66.64:55.56 in 2021 and 68.17:31.83 in 2020.
Age Range Analysis
New employee turnover rate calculation formula:
(number of new hires in the
year / (number of new hires in the year + number of employees at the end of last
year) / 12 months)
Employee Turnover Rate Statistics
Attracting talents to join Quanta to amplify our strength
Talents are the most precious assets at Quanta Computer. Quanta is committed to providing a friendly working environment to enhance its employer brand, attract talents, and, through various recruitment channels, welcome partners who share the same beliefs as Quanta to join and amplify our strength. During the recruitment and selection process, we comply with all relevant government labor laws and international labor rights standards. We use qualifications, experience, and abilities as the criteria for evaluating candidates and consider their suitability for the position and job requirements as the sole consideration.
Quanta's recruiting team actively participates in campus fairs, demonstration meetings, and corporate mentor activities. Through interactions and communication with students, Quanta inherits industrial trends and professional knowledge and assists students to combine theory and practice. At the same time, we cooperate with various universities and Taoyuan municipal government to hold a number of company visits, allowing students to visit enterprises during their study period and experience the workplace in advance. Since 2017, Quanta has been organizing free resume check-up events for fresh graduates every year, providing one-on-one consultations with them regarding their resumes and career development. This effort aims to help participants find suitable industries and job types. Quanta has been committed to engaging with campuses and was listed in the top 100 most sought-after employers for fresh graduates by Cheers magazine in 2022, as well as awarded the 1111 Job Bank's Happiness Enterprise Gold Award.
In response to the rapid changes in the technology industry and in line with the company's strategic development goals, in addition to regular recruitment, Quanta has initiated the Quanta MA Management Associate Program since 2010. The program aims to recruit young and talented individuals with cross-disciplinary innovation abilities, exceptional execution capabilities, a passion for new technologies, and a willingness to challenge themselves. Once joining the Company, there will be a series of cultivating programs, quarterly evaluation, and feedback, so as to help MA become an important cadre of the company in the future.
Performance Management System
To ensure consistency in work objectives between supervisors and colleagues, Quanta Computer collaborates with its employees to develop annual goals based on the company's annual business direction and assesses them accordingly. In addition to periodic feedback on work performance, supervisors at all levels conduct annual performance evaluations and interviews to determine eligibility for promotions, salary adjustments, training and development, and various bonuses based on their performance evaluation results. The participation rate of all employees in the performance evaluation is 100%.
In addition, the company asks employees to set ESG-related work goals according to their job responsibilities, and to explain their achievements, which are included as performance evaluation items for individuals.
Salary Policy and Decision-Making Process at Quanta
The salary of Quanta employees is based on the relevant laws and regulations of each operating location, and is determined by their education, experience, professional knowledge, skills, professional seniority, job responsibilities and complexity, with reference to salary market trends, overall economic conditions, industry trends and business performance. Salary standards are not based on age, gender, race, religion, political views, marital status, or union affiliation. To motivate and retain employees, the Company also considers the Company's operational status, domestic economic growth rate, industry employment and salary levels, and employee performance to conduct annual salary adjustments. In response to inflation in 2022, in addition to the regular annual salary adjustment, all employees were given a special salary adjustment.
In addition, the company sets aside a monthly provision for year-end bonuses based on its operational performance. At the end of the fiscal year, if there is a profit, a proposal for distribution is drafted, taking into account the provision amounts, and is submitted to the Compensation Committee for review and approval by the Board of Directors before being distributed. The company reports the details of the distribution to the shareholders' meeting, with the main basis for determining the distribution being the results of the performance evaluation. Other factors considered include the practice of the company's core values and management abilities, financial and business performance indicators, comprehensive management indicators, participation in continuing education and sustainable management, and evaluation of other special contributions, with the weight of the performance evaluation being used to determine individual compensation.
Average and Median Salary
The ratio of basic salary between male and female employees
In order to meet the economic welfare conditions such as taking care of employees' living needs, all primary staffs regardless of gender, the standard starting salary and the local legal minimum salary ratio is QRDC/QTMC: 113%, QSMC: 100%, QCMC: 104%, QMB: 100%.
QRDC/QTMC are governed by the regulations of the Labor Standards Act and the Act of Gender Equality in Employment, with a strict prohibition against gender discrimination. Male and female employees are both entitled to a starting salary that is higher than the basic wage. QSMC and QCMC abide by the Labor Act, which ensures equal pay for equal work, and male and female employees are hired at the same starting salary, in addition to complying with the minimum wage set by the local government.
QMB is governed by the "Thailand Labor Protection Act", which stipulates that laborers have the right to equal remuneration and that both male and female employees are hired at the same starting salary, in addition to complying with the minimum wage regulations of local governments. The salary and welfare management policy follow the laws and regulations of local governments as the highest guiding principle, and attention is paid to the trends and effective dates of salary and welfare regulations in different regions in order to make timely modifications and adjustments.
Diversity and Equality in the Workplace
Quanta adheres to the principle of "hiring the best person for the job" in all procedures and regulations, and does not discriminate based on age, gender, race, religion, political views, marital status, union membership, or any other non-work-related factors in terms of employment, salary, promotion, education and training, etc. Quanta is committed to providing equal pay and promotion opportunities, and creating a diverse and equal workplace. As shown in the table below, the proportion of female employees and female executives at Quanta has been increasing year by year.
Cultivating and recruiting local talents can improve local employment rates and living standards and lead to a more effective management of local businesses, which can enhance the stability and sustainability of the company's operations. Therefore, it is Quanta's policy to promote local people to become executives. The new location Thailand is an exception, where supervisors familiar with the company's management processes need to be stationed to assist and ensure that their management experience is passed on; the proportion of local talents serving as supervisors is relatively low.
In addition, the Taiwan plant has long cooperated with the Taoyuan Employment Service Station to accept referrals of persons with disabilities, promoting employment equality, diversity, and respect for human rights and labor rights. As of the end of December 2022, the Taiwan plant has fully employed persons with disabilities in accordance with laws and regulations.
Welfare measures superior to legal requirements
During their employment at Quanta, employees are entitled to social insurance benefits in accordance with relevant laws and regulations; QRDC/QTMC employees are eligible for labor insurance, national health insurance, labor occupational accident insurance, and employment insurance. For QSMC/CSMC colleagues who are subject to the social insurance regulations of the local social security bureau, we pay corresponding social insurance, including pension insurance, medical insurance, unemployment insurance, work-related injury insurance, maternity insurance, and housing provident fund. In addition, there is also occupational injury insurance to strengthen compensation for employees who suffer from occupational injuries that result in death, disability, injury or illness, or loss of work capacity. Every QMB employee is required to participate in government-mandated social insurance programs, with both the employee and employer contributing 5% of the employee's salary. In addition, the company pays for the work-related injury insurance.
Regarding retirement benefits, QRDC/QTMC colleagues are entitled to labor pension contributions according to the Labor Standards Act and the Labor Pension Act. If an employee meets the retirement qualifications of the Labor Standards Act, their retirement pension will be calculated based on their years of service and average salary in the six months before retirement. The related procedures are confirmed and monitored by the Supervisory Committee of Business Entities' Labor Retirement Reserve. The company also contributes retirement funds for employees covered by the "Labor Pension Act," with a monthly 6% deduction from their salary deposited into their personal account with the Labor Insurance Bureau. For QSMC/CSMC employees who reach retirement age, the company will provide a retirement bonus based on their years of service, in addition to the legal requirements. For QMB employees, they can apply for retirement once they reach the age of 60, and the company will provide retirement benefits in accordance with Article 118 of the Thai Labor Protection Act.
In addition, if Quanta terminates employment due to significant operational changes, the company will provide advance notice in accordance with the law and pay severance pay based on the local regulations to maintain the rights and interests of employees. There were no instances of mass termination of employment due to significant operational changes at any Quanta locations in 2022.
In addition to the above legal welfare systems, each plant provides various welfare benefits superior to legal requirements that provide multiple protections, improve employee job satisfaction, and attract and retain excellent talents. For example, Quanta provides group insurance for employees, which can provide additional insurance coverage for hospitalization or accidents to mitigate potential financial risks. Other welfare benefits include festival bonuses, benefits for weddings, funerals, and celebrations, vehicles or transportation subsidies, etc.
In addition, local welfare committees or management center living areas also hold various activities for employees from time to time, such as encouraging employees to organize clubs or various competitions, holding festival events in response to local holidays, etc., in order to promote work-life balance and increase the cohesion of employees in various plant areas.
Better-than-regulation welfare measures
A selection of activities to promote staff welfare at each site are described below
Channels that facilitate smooth communication between labor and management are created to promote a harmonious workplace
We hope that colleagues in Quanta will receive proper care and attention through various communication channels, recognition and incentive measures, caring assistance, diverse events, and the establishment of a labor-management negotiation platform. In addition to enjoying a high level of hardware facilities, colleagues' personal physical, mental, and team interactions can also be fulfilling and provide an opportunity to showcase their strength!
We believe that good communication starts with supervisors. Therefore, we provide a series of training courses for supervisors, from communicating with care, understanding labor laws and regulations, to knowing how to use the management tools provided by the company. These are required courses for the promotion of managers at each stage. A total of 1662 supervisors received training this year.
Proportion of employees covered by collective agreements between labor and management groups
Quanta respects the labor union freedom of each operating location in accordance with the law. QSMC has a labor union, and all employees are members of the union. The company and the union signed collective contracts, wage negotiation collective contracts, and special collective contracts for female workers on July 15, 2022, for a period of one year to protect the rights and interests of both the company and employees. The proportion of employees protected by the collective agreement in the entire workforce is 50.08%. For the plants that do not have a labor union (including QRDC/QTMC, QMB, and QCMC), there are various communication channels such as suggestion boxes, hotlines, complaint emails, etc., and employees are encouraged to provide feedback and communicate.
The company provides multiple communication platforms
The Taiwan factory holds a labor-management meeting at least once every three months, according to regulations. Through sharing information and feedback, the labor-management relationship can be more harmonious through dialogue. There is also a welfare committee meeting held every three months, where welfare matters for colleagues are decided upon by the welfare committee members through supervision and consensus, and expectations from colleagues are conveyed in the meeting or through other feedback channels. Both the labor-management meeting and the welfare committee are voted on by all employees in accordance with relevant laws and regulations. The company regularly sends out various e-newsletters to communicate the company's policies, regulations, and current business initiatives with colleagues. Multiple internet platforms are also available to ensure unimpeded informational communication. Colleagues can also receive the company's instant messages through the mobile APP Camp platform. In addition, the company communicates with colleagues through irregular internal governance letters or face-to-face meetings to share the company's prospects and development and understand colleagues' ideas.
The labor union committee, trusted group, and plant management office serve as communication bridges between employees and the management at the plants in China. The labor union committee formulates collective contracts for employee salaries and supervises employee punishment affairs. The trusted group in each plant serves as an important platform for frontline dialogue with employees through daily communication with colleagues, collecting and processing opinions, and further reflecting and improving grassroots management culture. The plant management office also regularly communicates occupational safety awareness with colleagues and has set up the 70885 hotline to assist in handling and helping employees with problems encountered in work and life, and as a communication hotline between managers and employees.
In response to Thai labor laws, factories employing more than 200 workers must establish welfare committees and safety committees. The Thai plant has arranged for labor representatives to be elected since 2020, with elections held every two years. In August 2022, a new welfare committee election was held, and a welfare committee meeting is regularly scheduled every three months to provide feedback and communication for the company.
Employee Voice Survey
In order to better understand the voices of grassroots employees, anonymous employee voice surveys were conducted in some factories in each plant area in 2022 to understand employee feedback and improvement plans. The areas for improvement involve adjusting the management style of supervisors, working hours, and salary and benefits. Each plant area has launched various improvement plans in response to the feedback and expectations of employees.
The survey also revealed that employees generally have a positive view of the company as a whole. Among the survey participants, 79% of employees in the Taiwan plant area, 90.57% in QSMC, and 78% in the Thailand plant area are willing to recommend the company to their friends and family. Additionally, 84% of migrant workers in the Taiwan plant area strongly identify with the working environment at Quanta. QCMC has 98% employee satisfaction and its employees show willingness to continue working at Quanta.
Continuing the company's vision of "innovative technology for the benefit of society", we coordinate efforts in the direction of "We Restyle Life". Adhering to the principles of sustainable governance and honest business operation, the company has always focused on cultivating and developing talent. Starting with cultivating core value talents, the company not only emphasizes the continuous improvement of skill sets but also the mindset, which needs to continuously evolve with the company's different stages of strategic transformation in order to support the company in maintaining its innovation momentum, achieving the concept of sustainable business operation, and gaining a leading position in the rapidly changing technology industry.
Talent development policy, realizing sustainable talent
With sustainable talent as the core and based on the 3R principle of "re-think, re-invent, and re-learn," a diverse and inclusive sustainable talent development ecosystem is constructed that systematically cultivates talents with core values and diverse cross-border skills, creating, enhancing, and strengthening organizational effectiveness and competitiveness.
Improving the talent development system and enhancing human capital
Quanta Computer Headquarters has established the Quanta ELITE School (QES) with the important task of improving the company's human capital development engine, specifying the required talent functions, and balancing the development of ELITE's five major fields of study to build a complete and rich learning plan.
The five ELITE fields of study are:
Expertise: Developing core competencies and technical research skills to help employees continuously learn and develop in different product fields
Leadership: Developing management competencies and required management courses to help cultivate management talents in the company
Innovation, Thinking and Entrepreneurship: We take the ICE (Innovation, Creativity, Entrepreneurship) program, taught by experts from Harvard University and Stanford University and covering the fields of design, brain science, creativity, and entrepreneurship as the core, to help employees develop innovative knowledge, design thinking and entrepreneurial thinking and abilities. A series of lectures is also offered to enhance employees' relevant skills in artificial intelligence applications in manufacturing, mobility, medicine, and other fields and to cultivate diverse cross-border talents.
The learning themes and planned paths offered by the Quanta School's five ELITE fields of study are designed according to different job attributes, required abilities, and levels, so that every employee can have suitable learning themes and development resources to strengthen their professional abilities and continue to grow.
Training Blueprint and Resources for All Colleagues
Average Training Hours
- QCI refers to the Taiwan-based R&D Headquarters Center (QRDC) and Manufacturing Center (QTMC)
- The difference in training hours between male and female employees is due to the fact that more males than females are engaged in R&D positions in the technology industry. The company requires employees in positions to complete annual mandatory training hours, but all courses are available to all employees without regard to gender.
- In 2022, the total training hours reached 1,907,147 hours, and the overall satisfaction score was 9.58 out of 10.
Talent Development in Multi-Disciplinary Fields
Looking ahead to the next decade, it will be a golden age for the deep integration of "Computing" and "Connectivity" to develop various innovative applications. In order to embrace the new era of "metaverse computing", Quanta is focusing on the development of "Tools for SMART X" and is entering the three major application areas of the AI era: "smart medicine," "smart manufacturing," and "smart mobility".
Therefore, it is necessary to effectively cultivate multi-disciplinary talents to be able to grasp technology and innovation trends, accurately seize the intersection of technological application innovation, user behavior change, and business model innovation, provide tools for intelligent solutions, and capture key business opportunities.
In addition to the ICE Program of Quanta ELITE School (QES), Quanta has established the Quanta AI School (QAS), which provides a learning blueprint from beginner to advanced levels, supplemented by AI application practical workshops, and designed with a gamified learning platform to enhance employees' relevant literacy and skills in artificial intelligence applied to manufacturing, mobility, medicine, and other fields.
In order to encourage colleagues to continuously improve their technical expertise, the company formulates technical credit study regulations for R&D engineers at all levels each year. In 2022, the number of technical credits studied was 65,620.
Development of Key Talents and Experience Transfer
In order to accumulate future growth energy, the company encourages colleagues to serve as internal lecturers, systematically organize their own accumulations in their work, and share knowledge and pass on experience. Through teaching, they can improve their own expertise and train their own communication skills, discovering their own strengths. These courses also give more assistance to internal learners because they come from work experience. Quanta can effectively turn these experiences into a knowledge base and establish the competency database needed for each position. Every year, Quanta publicly recognizes new and excellent internal lecturers at the Excellent Teacher Awards. In 2022, there were a total of 1,098 internal lecturers who taught at the Taiwan headquarters, with 60% of them being supervisors. There was a total of 535 departmental training courses, with a total time of 15,727.5 hours, and a total of 17,930 participants. The post-class satisfaction score given by the internal lecturers was 9.62 points.
In order to assist the sustainable operation and development of the company, in addition to the continuous deepening of technical capabilities, the continuous development and reserve of key talents are also important. Different talent development plans are designed for different groups, including production line supervisor training programs, management associate programs (MA), manager-to-be (MTB) programs, high-potential programs (HiPo), etc. Through identification, evaluation, training, and development, the leadership of key talents is strengthened to ensure an abundance and solidity of the talent pool.
Examples of the benefits of Quanta's learning development programs for the company are as follows
| Project Name | QAS(Quanta AI School) Program | MTB(Manager-To-Be) Program |
|---|---|---|
| Benefits to the company | To cultivate management talents in advance, select employees who have the potential to become supervisors, and before they become supervisors, establish a supervisory mindset and understand the responsibilities of supervisors in advance, so as to reduce discomfort after promotion and further enhance their competency. | To cultivate management talents in advance, select employees who have the potential to become supervisors, and before they become supervisors, establish a supervisory mindset and understand the responsibilities of supervisors in advance, so as to reduce discomfort after promotion and further enhance their competency. |
| Impact on the Company's business | With strong AI research and development capabilities, Quanta actively cooperates with multiple hospitals to launch private and public cloud medical solutions, creating a remote medical network. As a provider of smart hospital solutions, Quanta also actively promotes the establishment of cloud servers for 5G and AI technology in different application fields, improving brand awareness and market share and further enhancing its competitiveness in the digital transformation market. |
|
| Actual participation rate | 2022 Company QAS Actual Participation Rate: 73.9% (5496/7431) |
Number of participants in the program: 175 Number of students who passed the program: 109 passed, 51 in training Pass rate: 88% on average |
Quanta's goal is to prioritize employee safety and health and promote employee well-being. We have implemented a series of health promotion activities, disease prevention measures, and occupational safety and health systems to assist in establishing employee health awareness in three aspects to further prevent, manage, and actively prevent occupational accidents.
Health promotion activities to enhance employee health awareness
In 2022, despite the challenges posed by the severe pandemic, various Quanta plant sites organized numerous health promotion activities, including the following:
Quanta launched multiple health promotion events in 2022, such as the "2022 Craftsmen's Healthy Walking Challenge - Unlocking Missions for a Healthy Sensation" online walking event. The event continued to create a craze for walking, incorporating core exercises and the transmission of health knowledge. The participants unlocked missions and goals through a 9-grid connection, integrating walking into their lives and embodying a healthy lifestyle with a sense of fulfillment. 1,075 employees participated in the event, and they collectively completed 385,166,410 steps over 60 days, equivalent to walking over 269,000 kilometers and burning 1,339.7 kilograms of calories.
In addition to physical health, in response to the impact of the pandemic, Quanta organized five online lectures with topics related to physical, mental, and emotional well-being. These lectures aimed to educate participants on how to maintain a healthy lifestyle during the pandemic while staying at home, including fitness activities and healthy eating habits. They also provided guidance on how to balance taking care of family members with self-care to maintain both physical and mental well-being. The lectures had a total of 320 participants, with a satisfaction rating of 4.7 out of 5.
Despite the impact of the COVID-19 pandemic, QSMC continued to implement a series of health promotion events. In terms of managing chronic diseases among employees, a blood glucose health management program with the theme "Focus on Blood Sugar, Protect the Future" was implemented. A series of health lectures were organized, and regular follow-up tests on blood glucose levels were conducted for individuals with high blood sugar and diabetes. A total of 40 colleagues with high blood sugar participated in this program.
In promoting employee health and physical activity, various health exercise programs were organized, including the "Healthy Weight Loss Challenge" in January, the "Enjoy Life with Quanta: 21-Day Running Check-in Challenge," the "Fat-Burning Zumba Dance Classes," and the "Eight Level Health Preservation" program. These initiatives aimed to enhance health literacy and foster a habit of regular exercise through a combination of a balanced diet and scientific physical activities.
In terms of mental health, QSMC's counseling office organized a total of 12 online and offline events, benefiting more than 2,000 individuals. The activities included film screenings and discussions on mental health knowledge, as well as Zen card sessions for emotional guidance. They also offered online courses such as "Saying No to Anxiety" and "Focus on Mental Health to Protect Your Well-Being" to help employees adjust their psychological and emotional states in response to the pandemic. The number of participants who were trained exceeded 10,000. In October 2022, QSMC held a Mental Health Awareness Month with the theme "Facing the Sunlight, Growing with Positivity." Through a series of activities, they aimed to encourage employees to develop psychological resilience, enhance their coping abilities, embrace change, and actively adapt to the challenges posed by the pandemic.
Recognizing that health is fundamental to individuals, QCMC is dedicated to organizing various health events and encouraging employees to actively participate to improve their health. The aim is to enable Quanta employees to have a healthy physique. By organizing the "Get Moving" health exercise campaign every odd-numbered month, we promote walking and conduct skin care consultation events to enhance employees' understanding of skin health and care knowledge. On World No Tobacco Day, smoking cessation campaigns were conducted in residential areas to raise awareness among employees and create a healthy, smoke-free environment. A total of 745 people participated in these events.
Additionally, fitness gym events were organized in May and December, including sports competitions and other recreational contests, to exercise the body, enhance the physical fitness of employees, and strengthen motivation for fitness. Around 500 people participated in these events. The establishment of a frisbee club has also attracted more than 60 members who freely practice on the soccer field, promoting an interest in sports among employees.
In 2022, QMB organized the first QMB Football Cup in the Thailand Plant, leveraging the sport most favored by Thai employees to enhance their awareness of health through team competitions.
Promoting preventive measures and early detection of risk factors
In preventive medicine, health promotion and disease prevention play crucial roles. To prevent the occurrence of diseases and maintain physical and mental well-being, besides general health education, regular health check-ups are conducted to identify and address risk factors for early diagnosis and appropriate treatment. This collaborative effort aims to create a healthy and fulfilling life. The following provides explanations for each plant:
To enable employees to understand their own physical and mental conditions and actively seek treatment during sub-health stages, the company has implemented the following preventive measures.
- In addition to the legally required items, the Taiwan plant invites well-known medical institutions to come to the plant to conduct annual employee health check-ups, expanding the scope of health examinations. Starting in 2022, comprehensive full-body health check-ups are provided for supervisory-level and above employees, with one day of health check leave granted. For items that require follow-up treatment, the company has additional coverage through a comprehensive group insurance plan to provide assistance in insurance matters. In the year 2022, a total of 8,790 employees and supervisors participated in the annual health check-up, achieving a completion rate of 90% and a satisfaction rate of 93.77%.
- The company also provides an Employee Assistance Program (EAP) to assist employees in resolving various issues related to psychology, health, law, and finance. In 2022, the program was utilized by 274 individuals, with a satisfaction rate of 9.43.
- To promote healthy eating among employees, the company offers various reduced-oil and low-sodium dishes, providing healthy meal options. In 2022, the various plant locations collectively offered over 70,000 servings of healthy and light meals. Every quarter, reputable research or testing institutions are commissioned to conduct food inspections and hygiene audits in restaurants. The results of the quarterly inspections in 2022 were all qualified.
- Occupational hazards that pose risks to health are addressed through health check-up results. If abnormal workloads are identified, graded management is implemented. On-site consultations with doctors and promotional materials are used. Special hazard operations are evaluated, and operational environments are monitored. Special personnel are required to wear protective equipment and undergo regular check-ups. Engineering protection measures are installed in work areas, and hazard awareness campaigns are conducted to minimize risks.
- Occupational health services are implemented in accordance with the guidelines of the Occupational Health Service Plan, including health check-ups, health management, and on-site doctor consultations. On-site doctor consultations were provided to a total of 1,077 individuals to assist employees in managing their health.
- Special health check-ups were conducted for 451 individuals, and there were 6 individuals identified as follow-up subjects under the Level 3 management category.
- There were 402 individuals experiencing work overload, with 40 individuals classified as high-risk and 362 individuals as low-risk. Employees at risk have discussed with their supervisors how to improve their work overload management.
QSMC has implemented the following management measures for disease control among employees:
- In terms of employee health examinations, in addition to the required items, in 2022, the chest X-ray examination was updated to a chest CT examination, thyroid ultrasound was added, and gynecological examinations (cervical cancer screening) were updated. These changes ensure that the examination items are more in line with the detection of common and prevalent diseases. In the year 2022, a total of 2,626 people participated in the annual health examination.
- Regular blood pressure measurements were conducted for employees aged 32 and above, with a total of 7,704 individuals surveyed. The proportion of individuals with high blood pressure was 16.5%. QSMC medical staff managed individuals with hypertension grades 2–3 through a layered system, providing regular tracking and intervention on a weekly to monthly basis.
- In terms of occupational health, a total of 2,942 occupational hazard assessments were conducted for pre-employment, on-the-job, and post-employment evaluations. Eight employees with occupational contraindications were promptly reassigned to other positions. Health consultations, interventions, follow-up examinations, and treatments were provided for employees at risk of other diseases. Risk assessments and improvements were conducted for workplace hazards in cases of injury accidents. Emphasis was placed on emergency management of injury accidents, and quarterly emergency drills for occupational accidents were conducted.
- In response to the control of respiratory infectious diseases such as COVID-19, QSMC strictly implemented a system for tracking individuals with fever. Daily tracking was carried out for individuals with fever until their recovery. Disease prevention campaigns were continuously promoted through bulletin boards, email announcements, and WeChat platforms to enhance employees' health awareness and disease prevention capabilities.
- In terms of mental health, QSMC has a counseling room with three dedicated counselors providing Employee Assistance Program (EAP) services. In 2022, individual counseling services were provided to 385 individuals, and 178 counseling calls were answered on the 17668 hotline. Psychological and emotional surveys were conducted for 5,732 individuals, with interventions for four individuals with abnormal psychological conditions. A total of 36 sessions of mental health education were conducted. The satisfaction rate for psychological health services was above 95%.
- In November 2022, to reduce the risk of hypertension among employees and ensure their health, a hypertension survey was arranged for all employees aged 32 and above. The survey rate was 100%, and the proportion of individuals with hypertension was 8%. Employees were promptly reminded to seek medical attention.
- In April 2022, a general health examination was arranged for employees, with 907 individuals participating, resulting in a participation rate of 60.07%. Among them, 39.93% of employees opted out of the examination. Abnormal conditions found during the examination were brought to the attention of the employees for timely follow-up treatment to ensure their physical well-being.
- In October 2022, a gynecological examination was arranged for female employees, with 64 individuals participating, resulting in a participation rate of 30.7%. Among them, 69.3% of employees opted out of the examination. Abnormal conditions found during the examination were brought to the attention of the employees for timely follow-up treatment to ensure their physical well-being.
- Occupational health examinations were regularly conducted for all employees in positions with occupational hazards. Daily inspections and environmental monitoring are conducted for positions with occupational hazards to ensure the integrity of personal protective equipment and compliance with wearing requirements by employees. Corresponding protective measures are implemented at the worksite to reduce occupational hazards. Daily education and training are provided to employees working at these job positions to minimize occupational risks and ensure that occupational hazard risks are reduced to the lowest level.
- A total of 763 individuals underwent occupational health examinations, and no cases of occupational diseases were found.
- To effectively manage employee health, QMB conducted general health examinations and special position health examinations in the current year. In 2022, a total of 1,010 individuals participated in general health examinations, with 540 individuals exceeding the workload capacity. For special position health examinations, 87 individuals participated, and 4 individuals required follow-up.
- To ensure the stability of employee health, the company conducts quarterly examinations for employees who have completed one year of work to regularly monitor their health status.
- For employees in special positions, the company arranges pre-employment examinations. In 2022, a total of 166 newly hired employees in special positions underwent pre-employment examinations, and six individuals required follow-up.
- Employees in special positions undergo regular company-arranged health examinations to track their health status. Operational staff are also required to wear protective equipment as per regulations to reduce occupational hazards.
- During the training of new employees, the EHS (Environment, Health, and Safety) team emphasizes the safety and health-related regulations and operational procedures within the production area to enhance employee awareness.
Strengthening Occupational Health and Safety System
Occupational Health and Safety Management System and Policies
Each Quanta plant follows the ISO 45001:2018 Occupational Health and Safety Management System to establish occupational health and safety policies. The important objectives and principles are "compliance with regulations, risk assessment, participation of all employees, enhanced communication, continuous improvement, and elimination of hazards". The EHS implementation team and dedicated personnel in each department carry out the implementation. To ensure the effective operation of the system, regular tracking reviews and audits are conducted each year, and system validation is obtained. The coverage rate of the management system is 100%, covering a total of 62,097 workers. Article 12-2 of the Regulations of Occupational Safety and Health Management requires the Taiwan plant to implement the occupational health and safety management system. Other plants are not required by applicable laws to implement the occupational health and safety management system.
The management department conducts periodic inspections of the plants. If any unsafe environment or unsafe behavior is discovered during the inspection, immediate cessation of operations is required to ensure personnel safety and eliminate on-site safety hazards. If employees encounter an imminent danger while performing their duties and it does not pose a risk to other workers' safety, they have the authority to stop the operation and retreat to a safe place. They can also report to the 70885 hotline.
The following statistics are related to the safety and health management system:
Return-to-work ratio after maternity protection and childcare leave
In Taiwan, a total of 53 female employees received maternity health protection this year. Medical personnel conducted hazard identification, risk assessment, and verification of job requirements for pregnant female employees after learning of their pregnancy. Direct personnel were then reassigned to suitable positions after consultation with the company doctor, and relevant health education information was provided during pregnancy and the postpartum period. Dedicated parking spaces and optimized entry routes are provided for pregnant women. A handbook for new parents is compiled to inform colleagues about the benefits and legal assistance provided by the government and the company. A lactation room is available with smart access control management to provide a sense of security and a suitable space.
To care for female employees with breastfeeding needs, a dedicated lactation room is set up. The Employee Welfare Committee has also signed contracts with nearby outstanding childcare institutions to provide employees with childcare services at discounted rates. In response to the government's implementation of the parental leave without pay policy, employees can apply for parental leave without pay to the company based on personal needs under the provisions of the "Act of Gender Equality in Employment" and other regulations.
In the Shanghai plant, there were a total of 286 pregnant employees in 2022. Relevant registration, job risk identification, and assessment were carried out by healthcare personnel. Employees unsuitable for certain positions were reassigned, and pregnant employees were issued pregnancy contact cards. Priority access is granted for entering and exiting through commuting channels, and discounted meals are offered at the cafeteria. Additionally, they can receive consultations on reproductive health.
QSMC has a total of 10 nursing rooms available for breastfeeding employees. These rooms are equipped with specialized refrigerators, storage cabinets for breastfeeding supplies, and bottle sterilization facilities. Relevant books and magazines on reproductive health and infant care are also available for reading. The average daily usage in 2022 was 124 people. In 2022, there were 168 applications for maternity leave, out of which 112 employees returned to work, resulting in a return-to-work rate of 66.6%.
In the Chongqing plant, a total of 231 female employees received maternal health protection in the current year. After pregnancy, female employees registered and established records in the medical room of the plant. Healthcare personnel conducted job risk assessments for pregnant or lactating female employees. If their original positions were not suitable, the department arranged appropriate work positions for them. Optimized entry routes to the plant are provided for pregnant employees. Female employees are entitled to 10 days of leave (half-day per day, counted as official leave) during pregnancy. The company regularly promotes knowledge related to pregnancy/lactation periods to ensure employees are aware of relevant government and company benefits in a timely manner. Breastfeeding employees with infants under one year old are entitled to breastfeeding breaks. The facility has dedicated nursing rooms equipped with smart access control systems to provide a secure and comfortable environment.
In the Thailand facility, there were a total of 34 pregnant employees. Line personnel are adjusted to suitable work positions based on recommendations from healthcare personnel until the end of childbirth, after which re-evaluation is conducted.
Hazard identification, risk assessment, and incident investigation
Occupational health and safety is implemented through the occupational safety and health risk assessment management procedure, which involves the identification of hazards and the assessment of risks. The personnel responsible for conducting risk assessments are subject to internal audits by the occupational safety and health management system. These assessments primarily focus on preventing occupational injuries and diseases related to chemicals, machinery, electricity, equipment, and transportation. Among these, traffic accidents are the most frequent hazard. Employee awareness of hazards is reinforced through informational materials to reduce occupational injuries. In addition to causing personnel and property losses, occupational injuries can damage the company's good corporate social responsibility image. Occupational health and safety management is crucial for the well-being of both the company and its employees, and it can lead to direct or indirect economic benefits.
Worker participation, consultation, and communication regarding occupational health and safety
The establishment of communication, consultation, and participation procedures for environmental and occupational health and safety affairs is outlined in the operational manual. This aims to facilitate communication, consultation, and participation between internal and external stakeholders of the company's environmental and occupational health and safety management system. Important information related to environmental and occupational health and safety is shared with relevant stakeholders, and the company encourages interaction and participation between itself and stakeholders in environmental and occupational health and safety affairs.
Percentage of occupational safety and health committee members in each plant (%)
Goals and planning for occupational safety and health
Worker Occupational Health and Safety Education and Training
According to Article 32 of the Occupational Safety and Health Act and Article 17 of the Occupational Safety and Health Education and Training Rules, general worker safety and health education and training are conducted every six months in the Taiwan plant. Training includes tests. For specific occupational hazards such as high-pressure gas equipment, oxygen-deficient operation supervisors, specific chemical substance operation supervisors, and forklift operators, paid external training is provided free of charge.
- Environmental, Occupational Health and Safety, and Energy Management Personnel Annual Training Courses consist of 24 sessions, with a total training duration of 818 hours, covering topics such as environmental, occupational health and safety, and emergency response.
- There are 177 employees with relevant licenses, and the retraining rate is 100% as required by regulations.
- A total of 11,620 employees received occupational safety and health in-service education and training in QCI.
In the Shanghai plant, in accordance with the requirements of the "Regulations on Safety Training for Production and Operation Units," combined with QSMC's "EHS Annual Training Plan," a total of 10 online and offline courses were conducted in 2022, in addition to Level 3 safety education. The online courses covered topics such as general knowledge of safe production management and promotion of the new safe production law, with a total of approximately 62,000 participants, all of whom passed the assessment. For specific occupational hazards such as construction work safety, radiation safety, and forklift operation safety, online and offline training courses were conducted with a total of approximately 1,000 participants.
- Personnel with relevant licenses received education and assessment from corresponding training institutions, with approximately 38 trainees. They all received training and assessments in accordance with regulatory requirements and obtained the corresponding certificates.
In the Chongqing plant, in accordance with safety-related regulations and company arrangements, specialized safety and health in-service education and training are conducted for employees every quarter or half-yearly according to the plan, followed by post-training assessments. All newly hired employees receive comprehensive environmental and/or occupational safety training. For specific job positions such as electricians, special equipment managers, and fire control room personnel, free external training is provided as required.
- Annual training courses for personnel related to environmental and occupational health and safety consist of 44 sessions, with over 2,000 trainees and a total training duration of 604 hours. The content includes environmental protection, equipment safety, fire safety, occupational health, and other topics.
- There are 218 employees with relevant licenses, and the retraining rate is 100% as required by regulations.
- Occupational safety and health in-service education and training (new employee training) had a total of 49,494 participants.
The Thailand plant conducted 31 annual training courses for personnel related to environmental, occupational safety and health, and energy management. The content covered firefighting, occupational safety and health, and emergency response measures.
Contractor Management
Regarding occupational safety and health prevention and mitigation for suppliers, an understanding of occupational safety and health risks and hazards is obtained through contractor questionnaires and contractor audits. The contractor's safety and health operating rules achieved a recovery rate of 100%.
- Occupational accident and disease statistics for on-site personnel include workers at Quanta's site, including outsourced security guards, cleaning personnel, restaurant vendors, and waste recycling personnel, among others.
- Some workers, such as outsourced construction workers and maintenance personnel, are not included in the statistics due to difficulties in data collection.
- Occupational safety and health accident and disease statistics for each plant:
Occupational Health and Safety Statistic
Accident statistical records and reporting mechanism
An Accident Investigation and Handling Procedure Manual was formulated to prevent accidents and minimize losses through an effective investigation and handling mechanism. This will facilitate the implementation of effective preventive measures and prevent the recurrence of accidents. In the event of an accident within the work area, it is necessary to follow the accident reporting and handling procedures to complete the incident report. The occupational safety and health department will conduct accident investigation and handling operations. If any non-compliance with occupational safety and health requirements is identified, corrective and preventive measures will be implemented in accordance with the "Environmental and Occupational Safety and Health Correction and Prevention Procedure.
Occupational safety and health accident and disease statistics for each plant:
Employee Occupational Accident and Illness Statistics for the Year 2022
Quanta promises to support and respect international labor human rights norms, including the ILO Declaration on Fundamental Principles and Rights at Work, the OECD Guidelines for Multinational Enterprises, the Universal Declaration of Human Rights, and the United Nations Global Compact, and based on this, has formulated the "Labor and Human Rights Policies" to strive to create a dignified working environment, take respect for human rights as a universal value, regard it as the core belief of business operations, and thus jointly follow the same standards as supply chain partners.
With people-centricity as its mission and harmonious development between the enterprise and employees as its purpose, Quanta formulates a complete corporate social responsibility system based on equal, open, and united employee relationships, in accordance with the laws and regulations of each location and the norms of RBA. We have established a comprehensive corporate social responsibility framework, which includes detailed specifications for systems, implementation, supervision, and improvement. Quanta has a corporate social responsibility manual, as well as non-forced labor management procedures, non-discrimination management procedures, disciplinary measures management procedures, employee complaint and reporting management procedures, working hours and wages management procedures, sexual harassment prevention measures, instructions for preventing unlawful interference with job duties, and other internal operational management and risk prevention measures.
Under the complete management procedures, as a member of the Responsible Business Alliance (RBA), Quanta conducts labor and ethical risk assessments in each factory area every year and uses high-risk items as contingency plans, which are also submitted to the board of directors. Quanta also conducts internal audits according to operational needs to identify risks. In 2023, our four factory areas underwent a total of 20 second- and third-party audits on issues related to labor, health and safety, the environment, management systems, and business ethics. None of the audits identified any serious violations of RBA human rights standards in any of these areas. The number of audits conducted for each factory area is shown in the table below:
To clarify potential human rights risks, Quanta conducts audits through various channels including internal audits, employee voice surveys, supplier audits, and on-site investigations. Each factory's Corporate Social Responsibility team completes an annual human rights due diligence investigation to identify any potential risks and outline measures to mitigate these risks. The identified risk issues and risk reduction measures are as follows:
No Forced Labor Risk and Management
Quanta promises and guarantees that all employees should provide labor on a voluntary basis, respecting their freedom rights, including the freedom of employment, resignation, overtime work, and mobility, etc. Corresponding policies and management procedures have been developed. In order to strictly adhere to the policy of no forced labor, the main risk identified from the investigation is related to labor dispatch companies or foreign worker agencies that do not fully comply with the company's policies. Therefore, Quanta has signed agreements with labor providers or foreign worker agencies that specify that breaches of contract or serious violations will result in fines or termination of the contract as punishment.
To prevent supervisors from interfering with workers' freedom and forcing them to work overtime during rest days due to a lack of understanding of the definition of forced labor, Quanta has included the definition and consequences of forced labor in the training courses provided to supervisors. There are multiple channels available for workers to raise any concerns or complaints they may have.
Risk and Management of Working Hours
Quanta has a working hour management procedure, and each factory should comply with the working hour regulations in their respective regions and follow the RBA Code of Conduct's provisions on working hours. The Corporate Social Responsibility (CSR) team regularly supervises the working hours of each factory. If a factory exceeds 60 working hours per week or fails to provide one day of rest after six working days, a warning will be issued immediately. In addition to human supervision, the working hour system has good control, and a warning will be issued if it detects overtime work.
Quanta's headquarters was fined NT$800,000 by the Department of Labor of the Taoyuan City Government in early 2022 for overtime work. Subsequently, a series of review and improvement measures were implemented, and no similar penalties have occurred since then.
Humane Treatment - Non-discrimination Risk and Management
Based on the laws and regulations of each operating location, Quanta prohibits discrimination during employee recruitment and hiring on the grounds of race, skin color, age, gender, sexual orientation, gender identity and expression, ethnicity and nationality, disability, pregnancy, religion, political affiliation, membership in social groups, protected veteran status, protected genetic information, or marital status, and provides equal pay and opportunities for promotion.
The above policies are conveyed to colleagues and managers through internal education and training, and labor dispatch companies or foreign labor intermediary companies are regularly monitored and audited to prohibit all forms of discrimination.
To prevent employees from being unlawfully violated in the workplace, Quanta has established relevant procedures and complaint channels. If an employee feels that they have been unlawfully violated in the workplace, such as by workplace bullying or sexual harassment, they can immediately report it to the company's complaint hotline. Under the premise of protecting the parties involved, an investigation procedure will be carried out. The prevention and control committee, composed of representatives from both labor and management, will determine whether a violation of relevant regulations has occurred. If a violation is confirmed, it will be reported for punishment. If the situation is severe, the parties involved will be assisted in subsequent legal proceedings and referred to psychological counseling.
In 2022, Quanta conducted a friendly workplace training program to prevent unlawful violations in the workplace. After providing training to high-level and grassroots managers in 2021, the company directly provided training to 177 seed students among direct employees in 2022 to serve as observers and assistants in creating a friendly workplace. Quanta also provided relevant awareness training to 1850 direct personnel.
In 2022, no discrimination-related incidents were reported in any of Quanta's factories, and external customer audits did not mention any discrimination issues.
In addition, regarding the protection of child labor and underage workers, an issue of general concern to stakeholders, the possible risks and management are as follows:
Risks and management related to the absence of child labor and the protection of minors
According to an expert report from the International Labor Organization (ILO), there is a higher risk of employing child labor and underage workers at QMB, the Thai factory of Quanta. Quanta strictly manages the prevention of child labor and underage workers according to the "Child Labor Management Procedure" and "Management Procedure for Underage Workers". Quanta has taken prevention measures at each factory, including providing training to HR recruiters to enhance their ability to identify the age and identity of personnel. The Corporate Social Responsibility department periodically inspects and audits the recruitment sites of labor companies to ensure that there is no child labor or any misuse of child labor and to properly identify underage applicants or employees. After joining Quanta, the identity documents of employees are verified. If Quanta mistakenly employs a child under the age of 16 despite multiple checks, necessary compensation and improvement measures will be taken.
Regarding underage workers who have already been recruited at each factory, their rights are protected in accordance with the law. Multiple departments collaborate to regulate their identity registration, job positions, working hours, and health examinations. They are strictly prohibited from working night shifts and overtime or in hazardous positions. The relevant units are responsible for strict supervision and management.
In 2022, there were no child laborers in any factory, and there were no significant discrepancies in the audit conducted by clients or the internal audit of the company concerning child labor or underage workers.
Human Rights Risks and Management of Suppliers
During audits and inspections of its suppliers, Quanta continues to pay attention to working hours and the absence of forced labor. Quanta maintains communication with its suppliers and expects them to adhere to its code of conduct. It also conveys that if there are serious human rights violations that cannot be improved, Quanta will stop doing business with those suppliers.
The risk of forced labor often comes from labor dispatch companies and foreign labor intermediaries. To further manage these companies and ensure that dispatched workers receive the same protections as regular employees, each factory signs a "Labor Dispatch Related Agreement" with the labor dispatch company. This agreement outlines the responsibilities and obligations of both parties and ensures that dispatched workers receive the same pay, social welfare benefits, and job environment and safety protections as regular employees. To address problems found during audits of labor dispatch companies and contractors, Quanta continues to investigate the employment and social insurance contributions of employees, both upon entry and exit. Quanta also reduces potential risks by paying salaries and benefits directly to employees.
Furthermore, since foreign migrant workers are hired in plants in Taiwan, as far as recruitment fees paid by migrant workers are concerned, besides stipulating the “Zero Charge Policy”, the Company has also devised comprehensive due diligence procedures to ensure that migrant workers coming to Taiwan do not pay any recruitment-related expenses.
Quanta's management measures include on-site inspections, employee interviews, and written investigations. In addition to monitoring the implementation of non-discrimination and non-forced labor policies, the China factories require labor dispatch companies to post anti-discrimination posters, and the CSR department collaborates with the trusted group to conduct anti-discrimination investigations on new employees. Through employee interviews, training, and other measures, Quanta ensures that all employees, whether hired directly or through labor dispatch companies, are not discriminated against for reasons unrelated to their work and do not have to pay any recruitment fees.
Complaints and Handling
If any colleagues have concerns related to human rights issues or issues where their human rights have been violated, Quanta encourages employees to report them through various complaint channels, either anonymously or by name. The company will assign a dedicated person to handle the case and take the necessary actions. During the handling process, Quanta guarantees that the complainant will not be subject to any retaliation.
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Colleagues in the Taiwan factory can report problems through Quanta's
message board, HR hotline, the complaint hotline 70345, or the dedicated
mailbox 70345 @quantatw.com. They can also express their opinions
through labor-management meeting representatives or employee welfare
committee representatives.
- Regarding issues related to sexual harassment or workplace violations, there is a hotline at 70695 and a mailbox at 70695@quantatw.com to report such issues. An investigation will be launched while protecting the parties concerned, and adjustments will be made to the job duties or work area as necessary according to the procedure.
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Colleagues in the China factory can file a complaint through the
following channels:
- Email communication.ch@quantacn.com or WeChat enterprise public account "Quanta Online"
- Employee suggestion box, HR service hotline, general affairs help hotline, employee rights hotline, Quanta message board
- Various human resources offices, trusted group offices, and
- The trusted group members dedicated to the production line can provide immediate and continuous care and assistance to colleagues.
- CSR specialists coordinate with relevant units every week to handle and analyze the complaint cases.
- All colleagues in the Thailand plant must receive training before joining the company, which includes promoting complaint channels. Employees can file complaints and communicate through suggestion boxes, human resources/general affairs hotlines, and CSR offices. CSR specialists will investigate, handle, and analyze complaint cases with relevant units every week.
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Total number of complaints filed in all plants:
- Labor Practices: Employment practices, health and safety practices, harassment or abuse incidents, labor-management relations, wages, and compensation
- Human rights issues: including non-discrimination, gender equality, freedom of association, collective bargaining, child labor, forced and compulsory labor, and rights of indigenous people
- Other Complaints: Other complaints include issues related to life, general affairs, and meals.
As shown in the table, there was an increase in complaints in 2022 compared to 2021. In terms of labor practices, complaints from on-site personnel management, leave disputes, attendance communication, and company system responses were received. Some of the complaints involved workplace sexual harassment and bullying. The human rights complaints mainly involved on-site supervisors violating the freedom of resignation of colleagues and incidents of not signing resignation letters. After an investigation, all complaints were resolved. Upon receiving feedback from the complaints, the responsible units require employees with conflicts of interest to recuse themselves and follow the personal data protection regulations. Through individual case analysis, feedback is provided to the parties involved in oral, electronic, or written form to ensure that the issues are properly received, clarified, processed, given, and recorded to protect the work rights and interests of colleagues and continuously promote a friendly workplace.
The promotion of training to strengthen awareness of human rights
To respect and ensure that employees understand their personal rights and are familiar with relevant regulations and responsibilities during the work process, related training programs are conducted in Taiwan, China, and Thailand plants. The topics covered include corporate social responsibility, prevention of sexual harassment, management of individual cases, and psychological counseling. The total number of trained individuals is 85,423, with a total training time of approximately 32,520 hours. The percentage of trained employees in Taiwan, China (Shanghai, Chongqing) and Thailand is 100%.
Quanta is actively involved in the community with the goals of "combining resources to promote education, arts and technology for cultural equality" and "caring for stakeholders to create a better society". Quanta believes that our persistence and commitment to social and human capital will help Quanta and its stakeholders in the region in the short and long term. Our practical actions include the establishment of the Quanta Cultural and Educational Foundation with the objectives of "Education as the foundation", "art as an essence", "technology as an instrument", and "creativity as a principle", hoping to achieve the vision of "an equal opportunity to explore culture and technology", and the establishment of the "Taiwan Original Performing Arts Training Base" by the Quanta Culture and Education Foundation, dedicated to "promoting creative exhibition", "technological performing arts", "performance talent cultivation", and "external exchange". The vision is to create a new era of Chinese performing arts. Through the support of the company and the independent participation of employees, the company will demonstrate activities such as caring for the environment and respecting the elderly in order to create a better society with all stakeholders, and the percentage of operating sites implementing local community participation, impact assessment and development plans will reach 100%.
Input Resources
Quanta Culture & Education Foundation
From Quanta Culture and Education Foundation Executive Director: Lori Hsu
Our Goal: A facilitator for innovation in education and the bridge of bridge of culture across time and space
The pandemic has brought about unprecedented changes in education. In addition to physical classes, students have also familiarized with distance learning at home. Technology allows learning to be out of class- room. In 2022, our technology and art education began to include both the online and classroom formats, which allow our programs to launch a 360-degree virtual exhibition hall in "IIC" Program, offer online courses in "IIA" Program, and host online competitions for "IIA" Cup. Moreover, we partnered with National Taiwan University's Statistics Education Center to conduct a nation-wide two-stage survey on students' learning at home and in school during the pandemic, providing scientific data as references for educational units and educators when planning education programs. QCEF aims to lay a solid foundation for Taiwan's education.
The Quanta Cultural and Educational Foundation will focus on the three main axes of technology education, arts education and innovation education as important projects to promote cultural equality and wealth.The annual results for 2022 are as follows
| Event | Participant Feedback | Results | |
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 Technology Education |
Quanta Immersed in AI To inspire elementary school students' interest in programming and to develop their communication skills with the future world. |
Mr. Wen-Tsung Tsai, Hupei Elementary School, Changhua In the past, technology education was usually not available in computer classes due to lack of teaching aids, funding problems, or curriculum planning problems. Often, only a few students were able to have access to it in the form of clubs. With this "Guangda Yuzhi" popularization program, all students can be exposed to it throughout the school year, which meets the goal of 108 syllabus of hands-on learning. |
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Quanta Smart Cup Creative Programming Competition In the spirit of SDGs3: "Ensuring and Promoting Healthy Living and Well-being for All Ages", the competition was designed in the spirit of the epidemic's elderly issue, and the students were concerned about the physical and mental health of the elderly under the epidemic. |
Ms. Lu Fu-Lu,ipei City Dazhi Elementary School,Taipei Participating in the final round of the Quanta Smart Cup, watching the students take on the mini-hackathon and having to deal with various situations on the spot that they had not practiced before, I think this is the goal of our teaching, to develop students with practical problem-solving skills. |
Participating in: 858 teams Participating students: 1,716 |
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Quanta Engineering Education Adhering to the spirit of Chairman Barry Lam's "Technology as instrument, Culture as foundation" We call on aspiring Quanta people to come to the campus together and do our best to take root in technology education. Volunteers use their engineering expertise to help rural children open up a broader perspective and connect them with the world through programming education as the main teaching and companionship. |
Tian Yurong,Rixiang Elementary School Counselor Taoyuan
Huang Yu-Wen, 6A, Rui-Chiang National Primary School, Taoyuan |
Schools on duty: 2 Volunteers: 24 Students trained: 50 |
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 Art Education |
Quanta Immersed in Creativity (IIC) We bring art exhibits into the campus in the form of reproductions, so that the learning and cultivation of art can lead to a balanced development of body and mind. |
Kaohsiung City Yaofang Elementary School Ms. Chen Zhaohua I think that the arts at Quanta brings not only the mutual stimulation and growth of the teachers in preparing classes, but also the tailor-made approach for the students to enter the world of arts in a more relaxed and interesting way through something they can relate to. |
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Quanta “IIC Awards” In inspiring the teachers' creative teaching abilities and training the children's active learning, creative thinking and verbal communication skills, Quanta "IIC Awards" provide the teachers and students with a stage to exchange experiences through the "Creative Curriculum" and "Student tour guides Competition", thereby achieving the objective of inspiring creativity through art. |
Yizhen Hsieh, Chu-Tung High School, Hsinchu I am a veteran and a participant in the tournament, and have participated in the event almost every year since I was in elementary school. Through my experience as a tour guide, I was accepted into the Chinese Department of Central University through a special selection process. Mr. Chiang Hsuan once said, "Literature should not be so selfish, it should care about the lives of more people and go to the margins of society. Therefore, I hope to enter the competition as a final farewell by guiding art paintings for the blind. For my last competition, I chose the theme of "The Great Landscape Adventure of Huang Gongwang, the Predecessor of Wangwang". I used my sense of hearing and the tactile sensation of the 2D embossed paintings to conduct the visually impaired tour, and in addition to introducing the legendary story of the painting itself, I added my own perspective to bridge the audience into the world of the artist's creation. In addition to enhancing the audio interpretation, the guide also links the composition of the paintings bit by bit, adding an introduction of the artist's painting technique to link the local topography and climate of the Fuchun River, and also explaining the hidden connotations of the characters in the paintings, in order to evoke the audience's resonance, and concluding with the essence of the phrase "enter the mountain and ask the woodcutter, enter the water and ask the fisherman", "one sentence moves a painting". I will try my best to make it as elegant as possible, and this is also the direction I want to work on in the future. (Yizhen Xie is the first prize winner of the 13th Quanta Art Tour Award) |
Students participating in the tour guide program: 1,527 Participating teachers of creative teaching: 365 |
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Quanta”Education Through Gaming” Program- Art Sports
Competition To establish a whole new art learning mode, Quanta “Education Through Gaming" program combines Quanta IIC exhibitions and its rich art contents with trivia games in the format of conquests and real-time battles to stimulate students to learn actively and improve their aesthetics or creativity, enabling them to fall in love with learning. |
Dongda Elementary School Teacher Zhang Shuyue
Art Universe Art-Sports National Competition Aesthetic games + pagamo, it's an eye-opening experience! The world is so big that children can experience the difference between urban and rural areas and the motivation of learning. |
Number of participants: 2,688 | |
 Innovative Education |
Quanta "Design Learning" Program With DBL (Design-Based Learning) as the foundation combining PBL (Project-Based Learning) and “Design Thinking", Quanta used the PBL (Project-Based Learning) method to train students, in transforming design thinking, incorporating the learning core of curatorial and computational thinking, and assisting teachers in designing real tasks that are close to the needs of students. The students can enjoy the fun of being the master of knowledge, and then learn independently to develop the 4C core competencies of critical thinking, communication, collaboration and creativity while performing the task. |
Pei-Yu Wu, Teacher, Taipei Guangfu Elementary School The original teaching habit is that when I have a topic to teach students, I need to collect all the relevant information myself and then find a way to give it to the students (students' learning is passive). However, Quanta's "Design for Learning" program allows students to receive a task, and students will collect relevant information, discuss and consolidate all information by themselves, and figure out how to solve the problems they encounter, while the teacher only needs to assist and participate in the discussion (students' learning is active). The teacher only needs to assist and participate in the discussion (students' learning is active). Students' learning becomes active instead of passive, and the teacher's job becomes a developer instead of a filler, developing children's enthusiasm and desire for learning! |
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Quanta Creative DNA Long-term Scholarship We provide long-term scholarships to students until they graduate from high school to help them relieve the financial pressure of their families, concentrate on their studies, and strive for advancement, so as to nurture creative and outstanding talents in science, technology, and arts in the society. |
Student Representatives:
Pingtung Taiwu Elementary School students My father died of lymphoma, and my mother, a teacher, is raising three children, my 85-year-old great-grandmother, and my 65-year-old grandmother on her own. I would like to thank my aunts and uncles at Quanta for donating money to help disadvantaged students and the Foundation for allowing me to be selected to alleviate the burden on my family, although my family does not qualify as a low-income household, we are under a lot of pressure without the subsidy. In the future, I hope to be able to help others, and I will donate to disadvantaged children like me. |
Students assisted: 88 | |
| Quanta Cultural and Educational Foundation's 2022 projects are being implemented Link | |||
Quanta Art Foundation
From Quanta Art Foundation Executive Director: Chung-Heng Yang
Keeping the flame of creativity alive, opening up the way for the arts
Three years into the epidemic, the number of confirmed cases remains high. But as we live with the virus, society is slowly shifting to a new routine of constant vigilance and yet normalisation. Perhaps this is the impending 'post-epidemic' phase, and it is imperative that we look ahead and prepare for it.
We dare not be optimistic about the "post-epidemic". The performing arts industry is changing from an "emergency" to a "chronic" disease. Although there are no more sudden and complete shutdowns, the impact of a confirmed diagnosis is still incessant, and the general box office is hardly back to pre-epidemic levels. The most recent news is that the 35-year-long production of "The Phantom of the Opera" will be closed in early 2023 due to the epidemic. This show, which has generated $7 billion in global box office, has gone out of business, reflecting the plight of the global performance industry. Taiwan's performance industry was expected to take off after the Golden Decade of Cultural and Creative Industries (2010-2020), but it has unexpectedly broken its wings and fallen to the ground. When combined with other unsettling factors such as politics and economics, Taiwan's performance industry will not only need a long time to recover, but will also need to work harder to catch up with the delayed development.
Knowledgeable people reminded that the epidemic should not be treated as a "hibernation", but should be seized as an opportunity to move forward and build up. In the light of today's global situation, the epidemic has certainly caused damage, but it has also brought an opportunity for Oriental art to make a comeback and for the market to reorganize. In this regard, Guang Yi will continue to be vigilant and unite the views of the industry to collect collective wisdom and improve.
Quanta Art Foundation is glad that the four missions of "encouraging creation", "advocating science and art", "promoting communication" and "cultivating talents" have all been proved to be the key work of the current performing arts. In 2022, we will invest in the construction of Quanta Art Foundation’s self-media "Art Q", in order to maintain a voice for the performing arts industry.
Performing arts in the flesh has always been the oldest and most primitive of professions. To integrate into the rapidly evolving digital society, the meta-universe of reality and reality, and to catch up with the fast-paced generation of 5G and AI, the industry needs to constantly update its concepts. With the expectation of standing in the forefront of the trend, Guang Yi has not only completed the two-year "Taoyuan Technology Art Performance Award" and participated in the "Art Fun Stage" online performance, but will also create the first "Guang Yi Online Performing Arts Award" and the "100 Songs of the Decade" online music project to promote the industry to make good use of online technology and create the "third communication channel" for performing arts.
The Broad Arts Foundation will focus on creative arts, technology arts, arts media, arts culture, arts and culture exhibitions, and training of performing artists as important projects to promote cultural equality and wealth. The annual results for 2022 are as follows
| Item | Benefit Impact | Annual Results |
|---|---|---|
 Creation Exhibition |
In 2022, the Foundation continue to expand the scope of cooperation with artists, groups, and venues through programs such as the "Guang Yi Theatre", the "Commissioned Creations Program" and the public performances of previous Golden Creations Award works, so that the number of members of the public who enter the theater will increase year by year. The fourth edition of the Golden Creative Award for the Performing Arts has attracted 72 submissions, a new high and nearly double the number of entries, making it one of the most representative platforms for encouraging the creation of performing arts in Taiwan. |
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 Technology Art |
In collaboration with the Taoyuan Cultural Affairs Bureau and the Institute for Cultural Planning, the second "Taoyuan Science and Technology Performing Arts Award - Super Art" has doubled the number of submissions from 20 to 40. In order to provide the public with a deeper understanding of technological art and to provide more channels for new artists to learn and communicate, special lectures and workshops are held. |
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 Arts & Media |
In view of the shrinking size and weakness of the arts and culture press in Taiwan, the Foundation has launched a self-media and e-newsletter to give a voice to the performing arts community and to create a society of "cultural equalization" through digital technology and the sharing platform of arts and culture media. |
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 Quanta Exhibition Center |
In line with Quangyi Group's policy of closing the hall, the hall has transformed its physical performance activities into "online theater" and planned art festivals such as "Summer Art Fun Time" and "Cloud Theater Carnival", and arranged eight online theaters such as "Behind the Scenes - Life of Bitter Lu", which will have a positive impact on performing arts teams that lacked performance opportunities and were unable to appear on stage during the epidemic. |
Total 8 sessions Audience size:7773 people |
 Talent cultivation |
Talent cultivation is one of the four core businesses of the Foundation.，In 2022, "ArtSchool" offered the "Theatre Production x Digital Marketing Strategy Class".，Organized Hsinchu Cultural Affairs Bureau's 3rd "I See The Dream Musical Theatre Workshop". It has become a touchstone for arts lovers to enhance their energy, make friends with others, and further their career on stage. |
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Annual progress report on events held by Love Clubs in each plant location
Quanta has factories in Shanghai and Chongqing, China, as well as in Thailand. The safety and stability of these locations directly affect the company's operations. Adhering to the company's guidelines of "truth, kindness, beauty, sincerity, trust, and love" in giving back to society, we not only bring more employment opportunities and economic development to the local communities but also plan events to share our growth with them and spread love and public welfare.
We take environmental care, gratitude and civilization development as the core, hoping to promote the stability of local environment and the development of good culture, caring for local vulnerable groups, reaching out to the elderly and children.
Due to QSMC's pandemic control measures in 2022, physical events were reduced. The Love and Joyful Song event was held through a charity book sale to raise funds for charity, which will be donated to those in need at an appropriate time. In addition, QSMC also organizes activities on special holidays such as Mother's Day, Father's Day, and Chongyang Festival, inviting local residents to participate and promoting relationships with the local community.
Through the leadership of the Heart-to-Heart Society, QCMC is committed to caring for colleagues, spreading love, and implementing public welfare activities that align with our themes.
In March, the "Planting Magnolias for Spring" tree-planting event was completed by 59 people at the Quanta plant, planting 30 magnolia liliiflora to bring greenery to the area and express a commitment to reducing carbon emissions for the planet.
In order to show care for the elderly, the Heart-to-Heart Society also organized a donation event called "With You on the Epidemic Road, Warming the Elderly Home", bringing daily necessities and supplies to the Zengjia Elderly Home in the Gaoxin District to show care for the surrounding community and demonstrate the company's corporate culture of "truth, kindness, and beauty".
QMB promoted its relationship with the community through its corporate social responsibility team, donating blood pressure and blood sugar measurement equipment to the Chon Buri Hospital in its local area during the Songkran Festival in April and donating food to families in need. In June and August, the local school, TESSABAN 1 (SATHAVORN), and its community expressed their goodwill to the local community by donating food and providing support and assistance to students affected by the pandemic. In October, 35 mattresses and 78 blankets were provided to the local health center as a public service and to establish good community relations.
Cross-sector collaborations of Quanta: Promoting sustainable development and cultural inclusion
In addition to actively participating in social welfare activities through the Quanta Foundation and the Love Clubs of various plants, Quanta has established the "Quanta-NYCU Joint AI Research Center" through the National Science Council's "Forward-looking Technology Industry-Academia Cooperation Program". The center integrates big data, machine learning, and high-performance remote computing to create the AloTtalk platform, which can meet different contextual needs such as smart agriculture, smart healthcare, and smart campuses and create opportunities for the industry.
To address the problems of aging farmers, soil acidification, and pesticide residues in Taiwan's agriculture, the AgriTalk smart agriculture system records and analyzes water and energy-saving measures, carbon footprint reduction, and carbon sequestration in the plant leaves, stems, roots, and soil. By utilizing IoT and AI for precise management, Quanta has collaborated with academia and industries to integrate biotechnology, the Internet of Things, artificial intelligence, and advanced agriculture, in order to help farmers "save time, effort, and labor", while also increasing the willingness of young people to return to their hometowns to engage in farming, improving agricultural production efficiency, and enabling sustainable farming to be passed down for generations. Through the use of technology, Quanta is creating new opportunities for human well-being and cherishing the Earth.
Furthermore, Quanta has cooperated with the National Theater and Concert Hall to build the digital ticketing system and experience platform "OPENTIX", creating abundant cultural life for the public and finding loyal users for cultural content. In addition to helping the National Theater and Concert Hall break through geographical and time limitations digitally and launch online performances during the COVID-19 pandemic, the "Umbrella for the Rainy Day" project allows audiences to donate the ticket fees of canceled events to the original organizers, reducing the impact of the pandemic. This is Quanta's way of putting people first and combining technology and art to promote cultural diversity in a tangible way.
