Stakeholders Communication

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Stakeholders Communication

  • Stakeholder identification was performed by following the 5 main principles of AA1000 Stakeholder Engagement Standards (2015), namely responsibility, influence, tension/attention, dependency and diverse perspective. Using the above principles, members of the Sustainability Steering Committee included five sub-committees and the representatives had identified shareholders and investors, customers, suppliers, employees, and local community and governance as Quanta's key stakeholders.
  • All communication affairs within the Company are primarily conducted by the Governance & Business Ethics Committee in order to reinforce the communication and engagement between all stakeholders. All relevant departments are designated with specific job responsibility and work plan in accordance with its relationship with stakeholders. Quanta strives to ensure the fulfillment of responsibilities through all communication means and channels as a reference for preventive and corrective actions. The communication with stakeholders in 2023 was passed and reported on December 20, 2023.

The communication situation in the recent years are as follows:

Stakeholders Important topics and aspects Communication means and channels
Shareholders
and investors
  • 201 Economic Performance
  • 202-1 Market Presence
  • 301 Materials
  • 303 Water
  • 305 Emissions
  • 306 Waste
  • 307-1 Supplier
    Environmental Assessment
  • 401 Employment
  • 402 Labor/Management
    Relations
  • 404 Training and Education
  • 409 Forced or
    Compulsory Labor
  • 418 Customer Privacy
  • Stakeholder questionnaire
  • Annual general shareholders’ Meetings
  • Conduct conference calls and press conferences for institutional investors to announce quarterly financial reports and operational information every quarter.
  • Important news will be updated and synchronized on Public
  • Information of the Market Observation Post System and the Company's official website
  • In addition, the press release and the press conference will be issued and held irregularly depending on the actual needs and situations
  • Set up e-mail and telephone number as ways of contact on the official website of the Company
  • A dedicated corporate IR (Investors Relations) department has been created
  • To hold face-to-face meetings or telephone conferences with domestic and overseas institutional investors on a regular basis
  • Contact info:
    https://www.quantatw.com/Quanta/english/service/contact_ir.aspx
Customers
  • 205-2
    Anti-corruption
  • 206-1
    Anti-competitive Behavior
  • 301 Materials
  • 302 Energy
  • 305 Emissions
  • 306 Waste
  • 307-1 Supplier Environmental Assessment
  • 401 Employment
  • 402 Labor/Management Relations
  • 403 Occupational Health and Safety
  • 404 Training and Education
  • 405 Diversity
    and Equal Opportunity
  • 406
    Non-discriminaton
  • Stakeholder questionnaire
  • Conduct customer satisfaction survey every year
  • Technology forum and seminar.
  • Meet customers’ requirements and inspections on product quality, environment, and responsibility; cooperate with customers on prevention and improvement
  • PIS (Proprietary Information Security)– Advocacy and training of the rules governing employees in situations when confronted by press
  • Regular meetings with the client's corporate social responsibility team to explain ESG strategies and progress
  • Publicly disclose environmental protection information on CDP
  • Accept RBA third-party audit and respond to customer expectations with actual audit results
  • EU WEEE producer registration:Link
  • Contact info:
    https://www.quantatw.com/Quanta/english/service/serviceinfo.aspx
Suppliers
  • 205-2
    Anti-corruption
  • 306 Waste
  • 307-1 Supplier Environmental Assessment
  • 402 Labor/Management Relations
  • 403 Occupational Health and Safety
  • 404 Training and Education
  • 405 Diversity and Equal Opportunity
  • 406
    Non-discrimination
  • 414 Supplier Social Assessment
  • 418 Customer Privacy
  • Stakeholder questionnaire
  • Request to Sign the Letter of Commitment to Environmental Protection
  • Request the products must be tested by the accredited public laboratories
  • Incoming inspection must be sampled and tested by the GP laboratory at Quanta
  • Quanta Green Website
  • Quanta Auxiliary Materials Environmental Protection Website
  • Green supply chain annual convention
  • Annual audit of suppliers and contractors
  • Corporate Social Responsibility Annual Training Course
  • Contact info:
    https://www.quantatw.com/Quanta/english/service/contact_purchase.aspx
Employees
  • 201 Economic Performance
  • 202-1 Market Presence
  • 205-2
    Anti-corruption
  • 302 Energy
  • 303 Water
  • 305 Emissions
  • 306 Waste
  • 407-1 Freedom of Association and Collective Bargaining
  • 403 Occupational Health and Safety
  • 404 Training and Education
  • 405 Diversity and Equal Opportunity
  • 406
    Non-discrimination
  • Stakeholder questionnaire
  • Bridge communications between supervisor and colleagues through face-to face meetings from time to time
  • Provide “70885 - please help me” staff service hotline and message bulletin
  • "Quanta Wechat Account" - online consultation for employees' queries
  • Provide “70695–please try to understand me” Complaint of sexual harassment hotline and mailbox
  • "70345" - complaint hotline for employees.
  • Equipped with on-site medical care staff to provide employees with medical consultation services
  • Free annual health examination and consultation for employees
  • Quanta Elite School provides five major ELITE programs based on different job functions to provide occupational training, development and feedback
  • Employee satisfaction survey
  • Release quarterly magazine and manage regularly the information sharing platform each month.
  • “Employee Assistance Program” personnel available at all production sites to provide instant support and feedback
  • Conduct Labor-management Conference
  • Conduct Welfare Committee Conference
  • Contact info:
    https://www.quantatw.com/Quanta/english/service/contact_hr.aspx
Local
community and governanc
  • 201 Economic Performance
  • 202-1 Market Presence
  • 205-2
    Anti-corruption
  • 206-1
    Anti-competitive Behavior
  • 301 Materials
  • 302 Energy
  • 305 Emissions
  • 307-1 Supplier Environmental Assessment
  • Stakeholder questionnaire
  • Quanta Culture & Education Foundation
  • Quanta Arts Foundation
  • Charity clubs / Xinyi Community
  • Environmental Quality Monitor Committee of Taiwan HwaYa Technology Park
  • Participate in forums and activities organized by competent authorities
  • Participation in external association activities
  • Contact info:
    Quanta Culture & Education Foundation
    https://www.quanta-edu.org/en/contact_us.php
    Quanta Arts Foundation
    https://www.qaf.org.tw/contact_us.php